A customer is still waiting on your reply
28 October 2026
Somewhere in your business, a customer is waiting on a reply. Everyone knows who should send it, but the week got busy and it slipped down the list.
Every AI tool you've used so far is no help there, because it waits until you find the time to ask it.
On 21 October, Anthropic, the company behind Claude, opened a waitlist for Claude Duet, an app that works the other way round. It checks your connected email and calendar every few hours and messages you when something needs a decision. Before it sends a message or makes a payment, it asks you first.
It's a US preview for Claude Pro and Max subscribers, so it'll be a while before it reaches Ireland.
You can do the useful part today. Write down every job that slips when the week gets busy: late invoices, enquiries that went cold, unanswered reviews. Give each one a set day, so it gets done whether the week is busy or not.
If your email is connected to Claude or ChatGPT, ask it every Monday morning to find the customers still waiting on a reply.
When Duet does reach us, that list is the first thing you'll hand it.